Grievance Policy for Handling Complaints
All “Complaint/Concern” will be reported immediately to the Adult Education Director who will function as the Adult Education Complaint Officer. “Complaint/Concern” will be logged and documented. All information will then be presented to the Financial Aid Officer/Office Manager, Supervisor and Program Coordinator. All documentation will be reviewed by the committee and if needed the Superintendent. A report of action will be provided to the person making the complaint.
Other complaints will be processed in the following procedure:
If student has a complaint with another individual, it should be discussed with that individual.
If the complaint is still unresolved the student and the individual will then meet with the supervisor of ACC to discuss the problem.
If the complaint remains unresolved then the supervisor, the student and the individual involved in the complaint will meet with the Director.
A student may also submit in writing a concern /complaint paper to the Supervisor and Director.
Students have the right to due process. When a student has a question, concern or complaint, he or she should direct these concerns in writing to the appropriate person within 5 school days in the following order:
Step 1 Student’s Instructor/Coordinator – if unresolved, student may appeal to step 2 within 2 school days.
Step 2 Supervisor/parties involved – if unresolved, student may appeal to step 3 within 2 school days.
Step 3 Director of the Alliance Career Center – if unresolved, student may appeal to step 4 within 2 school days.
Step 4 Appeals Committee - Director of the Alliance Career Center, Program Administrator of The RTW School of Practical Nursing, School Counselor, or another person designated by the Director - if unresolved, student may appeal in writing to step 5 within 2 school days.
Step 5 Superintendent or Superintendent’s designee. The superintendent’s decision is final.
Note: For grievances not resolved at the institutional level you may contact the Council on Occupational Education: 7840 Roswell Road, Building 300, Suite 325, Atlanta, GA 30350 - www.council.org - 1-800-917-2081 or 770-396-3898.