Grievance Policy for Handling Complaints
All “Complaint/Concern” will be reported immediately to the Adult Education Director who will function as the Adult Education Complaint Officer. “Complaint/Concern” will be logged and documented. All information will then be presented to the Financial Aid Officer/Office Manager, Supervisor and Program Coordinator. All documentation will be reviewed by the committee and if needed the Superintendent. A report of action will be provided to the person making the complaint.
Other complaints will be processed in the following procedure:
- If student has a complaint with another individual, it should be discussed with that individual.
- If the complaint is still unresolved the student and the individual will then meet with the supervisor of ACC to discuss the problem.
- If the complaint remains unresolved then the supervisor, the student and the individual involved in the complaint will meet with the Director.
- A student may also submit in writing a concern /complaint paper to the Supervisor and Director.
Students have the right to due process. When a student has a question, concern or complaint, he or she should direct these concerns in writing to the appropriate person within 5 school days in the following order:
Step 1 Student’s Instructor/Coordinator – if unresolved, student may appeal to step 2 within 2 school days.
Step 2 Supervisor/parties involved – if unresolved, student may appeal to step 3 within 2 school days.
Step 3 Director of the Alliance Career Centre – if unresolved, student may appeal to step 4 within 2 school days.
Step 4 Appeals Committee - Director of the Alliance Career Centre, Program Administrator of The RTW School of Practical Nursing, School Counselor, or another person designated by the Director - if unresolved, student may appeal in writing to step 5 within 2 school days.
Step 5 Superintendent or Superintendent’s designee. The superintendent’s decision is final.
Note: For grievances not resolved at the institutional level you may contact the Council on Occupational Education: 7840 Roswell Road, Building 300, Suite 325, Atlanta, GA 30350 - www.council.org - 1-800-917-2081 or 770-396-3898.